What do you need help with?
Most questions are answered below. For active order issues, open a dispute directly from your dashboard before releasing escrow.
Escrow and Payments
How money moves on the platform
When a buyer purchases an account, their payment is held securely by Stripe. The seller then transfers the account credentials. Once the buyer confirms the account is as described and all credentials have been changed, they release the payment to the seller. If there is a dispute, our team mediates and holds the funds until resolved.
Once a buyer confirms receipt, funds are released to the seller within 1-3 business days depending on their bank. If a buyer does not confirm within 48 hours of the seller marking the transfer complete, funds are automatically released assuming no dispute was filed.
Yes. All service orders are escrow-protected. Payment is held until you confirm the service was delivered as described. If your grinder does not complete the work, you receive a full refund.
Once escrow is released, transactions are generally final. This is why it is critical to verify everything before confirming receipt. If you released escrow in error or were deceived, contact our support team immediately and we will investigate.
Buying and Selling
Listings, verification, and platform rules
Create a free account, browse listings, and click Purchase on the account you want. You will be prompted to complete payment through Stripe. Funds go into escrow immediately. The seller has 24 hours to transfer the account. Once transferred, you have 48 hours to confirm receipt before funds are automatically released.
You must complete seller verification first, which involves submitting a government ID through Stripe Identity. Once verified, you can create listings with screenshots, build details, rep level, badges, and your asking price. We charge a 7% platform fee on completed sales.
All sellers must complete ID verification through Stripe Identity (government-issued photo ID), agree to our seller terms of service, and have a verified email address. This process protects buyers and keeps fraudulent accounts off the platform.
File a dispute immediately through your dashboard before confirming receipt. Do not release escrow if the account does not match the listing. Our support team reviews disputes within 24 hours and will either authorize a refund or mediate a resolution.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe. We do not accept cryptocurrency, PayPal, cash apps, or any off-platform payments. All transactions must go through our escrow system.
Reaching Support
Where to go when you need a person
The fastest way to reach us is through our Discord server at discord.gg/holysservices. You can also email us at support@holysservices.org. Discord support is typically available within 1-2 hours. For urgent disputes, open a dispute ticket through your account dashboard for priority handling.
Dispute Guide
How to File a Dispute
The most important thing to know: do not release escrow while a problem is unresolved. Once you click confirm receipt, the transaction is considered final. If something looks wrong, hold the escrow and contact us first.
To open a dispute, go to your dashboard, find the order, and click "Open Dispute." Write out exactly what was promised versus what was delivered. Vague disputes take longer to resolve, so be specific.
Attach any supporting evidence you have: screenshots of the listing, screen recordings showing the issue, and any relevant chat logs. Our team reviews the initial filing within 24 hours and may reach out to both parties for additional information before issuing a decision.
Dispute decisions are issued within 3-5 business days. All decisions are final unless new evidence is submitted within 7 days of the ruling. Once resolved, escrow is released to the appropriate party.
Time limit: Disputes must be filed within 48 hours of the seller marking an order as delivered, before escrow is released. Disputes filed after release are only considered under exceptional circumstances.
Seller Verification
Becoming a Verified Seller
Every seller on Holy Service Market must verify their identity before listing accounts. This is not optional. It protects buyers and keeps the marketplace clean from fraudulent or stolen listings.
Start by creating an account with a confirmed email address. Once your email is verified, go to account settings and click "Become a Seller." Read through the Seller Terms of Service and agree to them before continuing.
From there you will be redirected to Stripe Identity. Have a government-issued photo ID ready, whether that is a passport, driver's license, or national ID. The verification flow takes under five minutes and Stripe processes approval within minutes of submission.
Once Stripe confirms your identity, seller status is activated immediately and you can create your first listing. If you run into any issues during verification, join our Discord and open a support ticket.